PDF & Excel
38 Pages
June 2022

Conversational eCommerce: market outlook 2022

Research Highlights: 

  • COVID-19 Impact on Conversational eCommerce
  • Regional Assessment & Market Readiness
  • Stakeholders Driving Conversational eCommerce
  • Market Trends & Driving Forces in a Post-Pandemic World
  • Chatbot Services & Smart Speakers Market Sizing & Forecasts

This new focus research from Kaleido analyses the new and fast-growing online shopping channels, namely conversational ecommerce. It provides a summary of market trends, disruption, recent developments and the leading players driving this sector around the world.

The report reviews market readiness for the adoption of such services across global regions alongside an assessment of the regional trends driving adoption.

This 38-page concise report outlines findings from Kaleido’s most recent European consumer survey. It provides market sizing and forecasts related to the market spend in terms of transaction value and volume.

Readers will receive the following insights:

  • The impact on COVID-19 on retail commerce and the growth of conversational eCommerce.
  • Analysis of key market drivers including changing consumer shopping behaviour, global brand adoption, digital engagement models and the technology impact.
  • Overview of leading players, M&A activity, and structural market analysis.
  • Regional analysis of conversational eCommerce adoption, potential and future outlook; alongside regional readiness scores.
  • Key market and regional growth predictions and analysis for conversational ecommerce spend, in terms of transaction value and volume.

access our full range of data-led insights for this topic

Report readers will get access to our Conversational eCommerce Data Hub H1 2022, at a global and regional level for the following:

  • Conversational eCommerce Transactions:
    • Split by Chatbots Services & Smart Speakers
  • Conversational eCommerce Transactions:
    • Volume, Value, Average Spend
  • eCommerce Transactions:
    • Volume, Value, Average Spend

Clients with access to our Data Hub will receive full metrics including forecasts across all global regions. Members will be able to access the research directly. 

For more information on this research, access models or wider membership, please contact 

Purchase this report online today


Free for Kaleido clients

Historical Data

2018 – 2020


2020 – 2027

Report Author

Anju Nair
Senior Research Consultant
Nitin Bhas
Chief of Strategy & Insights
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